Contact our Support Team
Find us on Discord
To contact our customer support team, please send a message to our Support Team member on Discord.
You can join by following
this link.
In the top right corner (when viewing our Discord server), right-click on "Support Team" and click "Message".
Use the form below to request assistance:
- SPGENS Username:
- Explain your issue:
- Date the issue occurred (if applicable):
Support will respond in 12-24 hours
Account Support
Account Verification
For more information regarding verifying your account, please visit our
guide to verifying your account.
Forgotten Password or Username?
Head over to
this page to reset your password.
Donation Inquiry
If you have just donated, please allow for 12 to 24 hours for your donation to process. If a donation was sent incorrectly or has not arrived in the 12-24 hour time window, contact us at
our Support Ticket Page.