Contact SPGENS Support

To contact Survival Project: GENERATIONS support team, please send an email to [email protected]. Responses typically take 12 to 24 hours for a response.

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Account Verification
Email [email protected] with the email address associated with the account with the subject titled "VERIFICATION: USERNAME HERE".
Please also enter this information into your email:

SPGENS USERNAME:
REGISTRATION DATE:
HOW DID YOU FIND US (FACEBOOK, GOOGLE, NAVER, OTHER):
WHAT COUNTRY ARE YOU FROM?:

Forgotten Password or Username?
Email [email protected] with the email address associated with the account with the subject titled "Forgot Password: USERNAME HERE" or "Forgot Username".

Donation Inquiry
If you have just donated, please allow for 12 to 24 hours for your donation to process. If a donation was sent incorrectly or has not arrived in the 12-24 hour time window, email [email protected] with the subject titled "Donation: USERNAME HERE".

Business Related Inquiries
Please email [email protected] with the subject titled "BUSINESS: SUBJECT HERE".

Other Inquiries
Please email [email protected] with the subject titled "OTHER: SUBJECT HERE".

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Any emails with subject names that do not match the ones above will take longer for us to respond to.

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