Contact SPGENS Support
To contact Survival Project: GENERATIONS support team, please send an email to
[email protected]. Responses typically take 12 to 24 hours for a response.
Account Support
Account Verification
Email
[email protected] with the email address associated with the account with the subject titled "VERIFICATION: USERNAME HERE".
Please also enter this information into your email:
SPGENS USERNAME:
REGISTRATION DATE:
HOW DID YOU FIND US (FACEBOOK, GOOGLE, NAVER, OTHER):
WHAT COUNTRY ARE YOU FROM?:
Forgotten Password or Username?
Email
[email protected] with the email address associated with the account with the subject titled "Forgot Password: USERNAME HERE" or "Forgot Username".
Donation Inquiry
If you have just donated, please allow for 12 to 24 hours for your donation to process. If a donation was sent incorrectly or has not arrived in the 12-24 hour time window, email
[email protected] with the subject titled "Donation: USERNAME HERE".
Business & Other
Business Related Inquiries
Please email
[email protected] with the subject titled "BUSINESS: SUBJECT HERE".
Other Inquiries
Please email
[email protected] with the subject titled "OTHER: SUBJECT HERE".
Any emails with subject names that do not match the ones above will take longer for us to respond to.